Return & Refund Policy

1. Return Policy

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with your purchase, you can return the product to us within 30 days of delivery for a full refund or exchange. The following conditions apply:

- The product must be unused and in the same condition that you received it.

- The product must be in its original packaging.

- Proof of purchase, order number, or receipt must be provided.

2. Non-Returnable Items

Please note that due to health protection or hygienic reasons, certain items such as open skincare products cannot be returned unless they are defective.

3. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at CustomerService@SunShieldPlus.com. We will provide a full refund or replacement, including all shipping costs.

4. How to Return Your Item

To return an item, please contact our customer service team to get a return authorization. Once received, pack the item securely and include the original packing slip, then send it back to us at the address provided by our customer service.

5. Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

- If your return is approved, we will initiate a refund to your credit card (or original method of payment).

- You will receive the credit within a certain amount of days, depending on your card issuer's policies.

6. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions on how to return your item to us, contact our customer service at [contact information].